Operational Risk Manager
Ministry of JusticeBirmingham, England, United Kingdom • England, United Kingdom • Charnwood, England, United Kingdom
Posted November 1, 2019
371868 - 371868 GBP year
Full Time
About the Company
EURO RSCG KLP is a creative marketing agency delivering impactful solutions to influential brands across various channels.
Job Description
Operational Risk Manager role overseeing quality monitoring and complaints functions across HMCTS CTSC to drive improvement in service delivery and user satisfaction. Responsible for managing risk and ensuring consistency in operational activity across multiple sites.
Requirements
- Knowledge and experience of appropriate systems for implementing and managing quality frameworks
- Experience of managing risk and assurance frameworks on a business-wide scale
- Ability to translate and present complex data with authority and make it accessible for a wider audience
