CRM Product Owner

Design and deliver the product roadmap for the CRM Customer Service Module, collaborate with stakeholders to establish product vision, and work with development team to ensure timely delivery.

Requirements

• Minimum 5 years of experience in Microsoft Dynamics CRM – Customer Service (must) and Sales (good to have) modules
• Strong understanding of Email to Case Creation process, Routing mechanisms, Scheduling, Queues, Knowledge Articles, SLAs
• Experience with Unified Routing, Automatic Case Creation and Update rules
• Experience with Power Automate Flows
• Experience with Omnichannel – Voice Channel integration with CRM
• Experience in creating out of the box Dynamics views, dashboards
• Understanding of the security model of Dynamics CRM
• Experience in Data Analytics to generate Dashboards and Reporting

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance