Sales & Customer Service Officer

Role Overview

We are seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Napier team on a full time basis. The role involves greeting and assisting customers, processing rental agreements, promoting and upselling products and services, and achieving sales targets.

What You Will Do

Greet and assist customers, process rental agreements, promote and upsell products and services, address customer inquiries and concerns, inspect vehicles, maintain knowledge of current promotions and products, build customer relationships, and detail and clean vehicles.

Why It Might Be a Fit

This role is ideal for someone with previous experience in sales, customer service, or retail, who is confident using computer systems and technology, and has a customer-first mindset. The successful candidate will be able to work efficiently in a fast-paced environment and have a positive, proactive, and team-oriented attitude.

Requirements

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills
• Confident using computer systems and technology
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster
• Valid New Zealand driver's license with a clean driving record
• Full working rights in New Zealand (current and ongoing)

Benefits

• Competitive hourly rate
• Generous, uncapped incentive scheme
• Ongoing training and development
• Company uniform provided
• Employee discounts
• Travel benefits through Accor All Heartists program
• Mental health and wellbeing initiatives