Customer Service Officer

Role Overview

We are seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Auckland Airport team on a casual basis. The role involves greeting and assisting customers, processing rental agreements, promoting products and services, and achieving sales targets.

What You Will Do

Greet and assist customers, process rental agreements, promote and upsell additional products and services, address customer inquiries and concerns, achieve or exceed individual and team sales targets.

Why It Might Be a Fit

Previous experience in sales, customer service or retail, excellent communication and interpersonal skills, ability to work efficiently in a fast-paced environment, flexibility to work on a rotating shift roster.

Requirements

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills
• Confident using computer systems and technology
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster
• Valid New Zealand driver's license with a clean driving record
• Full working rights in New Zealand (current and ongoing)

Benefits

• Competitive hourly rate
• Generous, uncapped incentive scheme
• Ongoing training and development
• Company uniform provided
• Employee discounts
• Travel benefits through Accor All Heartists program
• Mental health and wellbeing initiatives