ServiceNow Engineer - ITSM & ITOM
European Bank for Reconstruction and DevelopmentSofia, Sofia-City, Bulgaria
Posted November 11, 2025
Full Time
About the Company
EBRD is a pioneering and diverse international organisation that uses agile and innovative approach to make a real difference to people's lives and help shape the future of the regions they invest in.
Job Description
ServiceNow Engineer - ITSM & ITOM. Deliver end-to-end platform solutions across core modules like Incident, Change, Problem, and Discovery. Drive automation with Flow Designer and Scripted REST APIs.
Requirements
- Degree or equivalent professional experience
- Strong experience configuring ITSM workflows (Incident/Problem/Change/Request)
- Knowledge of SPM modules such as PPM, APM, and Demand Management
- Hands-on expertise with ITOM components: Discovery, Service Mapping, Event Management, Orchestration
- Skilled in developing automation through Flow Designer and Orchestration tools
- Deep understanding of ITIL and its practical application in ServiceNow
- Proven ability to troubleshoot complex platform or integration issues
- Experience creating advanced dashboards and reports for operational decision-making
- Strong integration experience with third-party tools and data sources
- Ability to mentor others and guide best practices across teams
- Comfortable making independent decisions to improve platform performance and service delivery
Benefits
- Hybrid and flexible working arrangements
- Comprehensive suite of competitive benefits
- Varied, stimulating and engaging work
- Opportunity to interact with a wide range of experts in the financial, political, public and private sectors
- Inclusive and diverse work environment
- Sustainability, equality and digital transformation at the heart of what we do
