Lead Technical Support Specialist

Eve is seeking a Lead Technical Support Specialist to join their team. The ideal candidate will have experience in legal technology support, strong troubleshooting skills, and excellent communication abilities.

Requirements

• 2+ years of experience in legal technology support
• Proficiency with ticketing systems, CRM platforms, and support workflow management tools
• Strong troubleshooting skills with SaaS platforms, APIs, and ability to explain technical concepts to legal professionals
• SLA Management: Proven track record of meeting aggressive response time requirements and maintaining high customer satisfaction scores
• Exceptional written and verbal communication abilities, with experience presenting solutions to both technical and non-technical stakeholders

Benefits

• Remote work