Team Lead, Customer Success Manager
EveUnited States
Posted September 8, 2025
Full Time
About the Company
Eve streamlines casework processes from intake to resolution using AI, transforming firms into AI-native powerhouses. Their secure and responsible approach integrates seamlessly, offering a distinctive edge in the industry.
Job Description
Eve is seeking a Team Lead, Customer Success Manager to bridge the gap between individual and team leadership, mentor emerging talent, and drive client retention. This role involves managing a portfolio of accounts, handling complex client issues, and acting as a key escalation point, all while maintaining impact on the legal tech space. The ideal candidate will be a strategic escalation expert and skilled advocate for product adoption.
Requirements
- Lead and Mentor Emerging Talent
- Drive Client Retention and Growth
- Handle Complex Client Issues
- Deliver Strategic Client Engagement
- Develop Team Capabilities
- Cross-Functional Collaboration
Benefits
- Competitive base salary
- 401(k) with Company Match
- Comprehensive Health, Dental, and Vision Insurance
- Professional development budget
- Leadership development opportunities
- Inclusive and collaborative work environment
