Service Desk Analyst

Evelyn Partners is seeking a Service Desk Analyst to provide first line technical support to staff, answering phone calls, logging incidents, and responding to queries. The role is hybrid working and involves shift cover with current Service Desk operations between 07:30 - 18:00 Monday to Friday.

Requirements

• Customer services background with excellent customer service skills
• Excellent verbal and written communication skills
• In-depth knowledge of Microsoft products including Office 2010 - 2016
• Ability to deal with potentially stressful situations
• Ability to work in a team as well as on own
• Excellent problem-solving skills and the ability to work under pressure

Benefits

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave