Patient Services Rep-Contact Center (Per Diem-Temporary)
EvergreenHealthKirkland, Washington, United States
Posted February 20, 2026
45180 - 72280 USD
Full Time
About the Company
EvergreenHealth is a public hospital district serving north King and south Snohomish counties since 1972. With two hospitals and numerous practices, they offer a wide range of services including primary care, urgent care, emergency care, and specialized treatments like cancer care and neurosciences. Known for their advanced and personalized medicine, EvergreenHealth also emphasizes community health outreach and education programs.
Job Description
The Patient Services Rep-Contact Center will serve as the first point-of-contact for patients in a fast-paced call center, utilizing exceptional customer service skills to coordinate patient care and provide an excellent patient experience. Responsibilities include inbound and outbound call management, message and work queue management, and facilitation of pathway for patients needing RN triage.
Requirements
- High School diploma or equivalent
- 1 year of experience in a customer service role
- Excellent interpersonal communication skills
- Ability to problem solve, stay calm under pressure, and present oneself in a pleasant and professional manner
- Strong written communication skills
- Ability to work independently, show initiative and work productively within a team environment
- Ability to prioritize multiple tasks
- Keyboarding skills and working knowledge of Windows based software systems
Benefits
- Washington Paid Sick Leave (WPSL)
- Participation in 457(b) retirement plan
- Free parking
- Cafeteria & Gift Shop Discount