Assistant Manager - Desktop Support
EveriseIndia
Posted May 14, 2026
Full Time
About the Company
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the worldâs biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness!
Job Description
Join us as an Assistant Manager - Desktop Support and be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.
Requirements
- Bachelor's degree in computer science / information technology or equivalent
- 6â9 years of experience in IT Desktop / EndâUser Support
- 1â3 years experience in a lead or supervisory role is preferred
- ITIL / technical certifications (A+, ITIL Foundation) are an advantage
- Strong handsâon experience in Windows & Mac OS troubleshooting
- Knowledge of Active Directory, O365, Intune, endpoint tools
- Experience with ITSM tools (ServiceNow preferred)
- Solid understanding of ITIL processes
- Strong communication and stakeholder management skills
- Ability to handle pressure, escalations, and executive interactions
Benefits
- ITIL / technical certifications (A+, ITIL Foundation) are an advantage
