Serialization Associate

As a Serialization Associate, you will serve as a front-line execution specialist responsible for investigating, resolving, and documenting DSCSA compliance exceptions across our pharmaceutical 3PL client portfolio. Working in a fast-paced, 24x6 support environment, you will own ticket resolution from triage to closure — ensuring serialization events are accurate, compliant, and fully traceable.

Requirements

• 1–2 years of experience in pharmaceutical serialization, DSCSA operations, or supply chain compliance
• Hands-on experience with EPCIS file formats and GS1 standards (SGTIN, SSCC, GLN, BizStep)
• Familiarity with serialization platforms such as TraceLink, rfxcel, Systech, or SAP ATTP
• Experience in ITSM environments — ServiceNow preferred
• Strong analytical skills with close attention to regulatory detail
• Effective written communication for cross-functional audiences
• Ability to work on US Central Time shift

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement