The Director of Asset Management Engineering is responsible for improving the efficiency, reliability and scalability of EVgo's Asset Management function, partnering closely with engineering, field services, and cross functional stakeholders to optimize triage, resolution, and field service quality.
Requirements
- Define, pilot, and scale new operational methodologies with increased technical capabilities, analytics, and continuous improvement frameworks.
- Lead continuous optimization of end-to-end triage and resolution processes by leveraging tool automation, actionable equipment messaging, and unencumbered decision making opportunities.
- Oversee prioritization escalation and resolution strategies to minimize downtime and improve system reliability.
- Build and manage strong relationships with Network Operations, Site Development, Field Services, Customer Operations, Hardware Engineering, Deployment, and vendor partners to coordinate efficient service delivery and long term infrastructure health.
- Serve as the departmental escalation point with engineering teams to communicate field trends, inform on risk and impact, validate design improvements, and influence product roadmap decisions.
- Build frameworks to define, measure, and analyze equipment quality metrics, escalating critical findings and driving solutions with engineering and vendor partners.
- Oversee the quality and governance of technical documentation, operational standards, system diagrams, and data reporting.
- Drive adoption of network standards, protocols, and operational best practices across teams and external partners.
- Partner with EVgo Field service on field investigation protocols and site visit strategies and sharing group cause analysis leads to sustainable and scalable solutions across the network.
- Create necessary technical, end user, and application/system documentation including diagrams, flowcharts and scheduled reporting.
- Verification of monitoring communication and system operation at all times.
- Develop broad knowledge and understanding of underlying network standards and protocols.
- On-call responsibilities, as assigned.
Benefits
- Comprehensive benefits package including health, life, and disability insurance
- Unbounded paid time off including parental leave
- 401(k) plan
