Staff Product Manager

EVgo is seeking a Staff Hardware Product Manager to develop and implement EV Charging Hardware and Infrastructure product strategy initiatives. The role will deliver value to our business and the EV driver by ensuring a best-in-class customer experience at our charging sites.

Requirements

• Develop and maintain multi-year DC Fastcharger product feature roadmaps
• Develop and maintain standards for Charging Sites inclusive of all built and owned infrastructure
• Drive proactive research, planning, execution, and potential fixes for new product releases
• Prioritize site and charger features and enhancements based on customer feedback, market forces, and business objectives
• Create ground up business models for critical new charging products, features, and infrastructure scopes
• Work closely with internal engineering and external architects and vendors to ensure synchronization with the release calendar and overarching business objectives
• Define Customer Archetypes and compile User Journeys which encompass the use of our products
• Collaborate with UI/UX Design to define and create an intuitive user experience with a customized UI that meets both user and business requirements
• Conduct and interpret thorough User Acceptance Testing for new and existing products and charging sites
• Align feature plans and roadmaps with a range of stakeholders, including Site acquisition, Site Deployment, Supply Chain, Engineering, Product Management, Quality, and Senior Leadership
• Act as the primary point of contact for initiatives under your purview, providing timely responses to questions and maintaining open communication to ensure clarity for the working team
• Use data to monitor product and site performance and identify opportunities for improvement
• Maintain a data driven pulse on industry trends in technology, business practices, and customer offerings, ensuring we have a complete view of the competitive benchmarking landscape for charging sites in USA
• Report progress and situational summaries quickly and concisely to the Senior Leadership team

Benefits

• Comprehensive benefits package
• Health, life, and disability insurance
• Unbounded paid time off
• Parental leave
• 401(k)