Customer Success Manager

Evolving Systems seeks a Customer Success Manager to maintain and grow business in the Telecom industry, responsible for customer planning, sales execution, and upsell opportunities.

Requirements

• Fluency in English and French is mandatory.
• Minimum 5 years of proven experience in a software technology company managing and selling to the Telecom industry.
• Track record of meeting and exceeding targets.
• Understanding of Communications software, with a prior employment history in this space selling solutions such as SIM, Provisioning, Activation, BSS solutions (like CRM, Billing, Charging, PCRF, SON, etc.), IoT Platform/Applications, Campaign Management Solutions, Big Data and Loyalty and other such related software.
• Ability to build C-level relationships directly with customers.
• Solid business acumen and understanding of the complexities of business and customer needs.
• Ability to understand at a high level the technical value proposition and then translate it into a business value position (i.e. consultative sales approach for selling solutions).
• Ability to bring various teams together and lead an account-based campaign.
• Ability to accurately forecast and report opportunities.
• Ability to work autonomously and succeed with minimal supervision.
• Driven team player with a strong work ethic.
• Strong planning and organisational skills.
• Ability to travel both domestically and internationally.
• Excellent communication, interpersonal and presentation skills.
• Creative ‘out of the box’ thinker.
• Exceptional work ethic, self-motivated, driven and a strong desire to succeed.