Lead Technical Services Application Scientist - 1st Shift (M-F)

Help us change lives at Exact Sciences by joining our team as a Lead Technical Services Application Scientist. We're changing how the world prevents, detects and guides treatment for cancer. Our team is looking for someone with strong technical leadership, deep expertise in Next Generation Sequencing (NGS), and the ability to guide cross functional teams through technical problem solving, product improvements, and customer facing support.

Requirements

• Receive and document incoming customer communications.
• Troubleshoot and resolve customer questions or requests related to reagents, consumables, and assay issues.
• Lead development of training materials for internal and external customers and train customers.
• Coordinate with the development and marketing teams for proper implementation of new products to provide technical input and participate in decisions affecting project plans and experimental design.
• Prepare detailed technical protocols.
• Communicate the customer feedback for product requirements to the development team for better designs and implementation of new and existing products.
• Identify gaps in processes, make recommendations, and implement change.
• Draft and distribute the content of customer communications, customer notifications, and technical or service bulletins.
• Identify, contribute, implement, and report on improvements in processes and products.
• Contribute ideas or drive improvements to team processes.
• Lead complex level projects, sit on core teams, and participate with complex projects.
• Develop white papers.
• Direct customer interactions to problem solve and facilitate enhancement generation.
• Train and mentor team members.
• Summarize and document troubleshooting activities or technical summary.

Benefits

• Paid time off (including days for vacation, holidays, volunteering, and personal time)
• Paid leave for parents and caregivers
• Retirement savings plan
• Wellness support
• Health benefits including medical, prescription drug, dental, and vision coverage