Help us change lives at Exact Sciences, where we're helping prevent, detect, and guide treatment for cancer. Join our team for a purpose-driven career, inclusive culture, and robust benefits.
Requirements
- Responsible for business systems design and configuration, and upgrades and improvements for low to medium complexity applications.
- Design and implement solutions to a wide range of difficult problems that are imaginative, thorough, and practical.
- Responsible for independent development and configuration of an assigned application.
- Identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them.
- Develop new processes and procedures to meet current challenges.
- Create and maintain system documentation.
- Lead the estimation of enhancement or support requests.
- Guide workflow design, configure and test system changes, and analyze technical issues.
- Liaise with business systems stakeholders and software vendor’s implementation staff to ensure alignment of business needs with the delivery of system changes.
- Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements.
- Participate in developing documentation and participate in trainings and work with end users.
- Troubleshoot problems and questions and provide regular updates on status to key business stakeholders.
- Serve as a subject matter expert of assigned applications.
- Provide end-user production support for issues entered into issue tracking systems.
- Review the status of projects and issues with project leadership.
- Assign or delegate configuration or other activities to other team members.
- Act as delegate for leadership regarding incident or problem resolution.
- Provide mentorship for other peers and take the lead to solve problems, even if outside of normal scope.
- Lead internal process design and documentation to drive continuous improvement for the IT department or team.
- Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate, and efficient manner.
- Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others.
- Ability to communicate information clearly and concisely with project leadership, subject matter experts, and key stakeholders.
- Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.
- Ability and willingness to learn new software applications.
- Apply flexibility with respect to changing end-user business needs.
- Apply strong analytical skills, business intuition, and organizational ability.
- Apply strong problem-solving skills.
- Apply excellent interpersonal and communication skills.
- Ability to operate in a cross-functional and complex matrix environment.
- Ability to be adaptable, open to change, able to work in ambiguous situations, and respond to new information or unexpected circumstances.
- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
- Support and comply with the company’s Quality Management System policies and procedures.
- Maintain regular and reliable attendance.
- Ability to act with an inclusion mindset and model these behaviors for the organization.
- Ability to work nights and/or weekends, as needed.
- Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
- Ability and means to travel between local Exact Sciences locations.
- Ability to travel 5% of working time away from work location, may include overnight/weekend travel.
Benefits
- Paid Time Off
- Paid Leave for Parents and Caregivers
- Retirement Savings Plan
- Wellness Support
- Health Benefits (Medical, Prescription Drug, Dental, Vision Coverage)
