Customer Service Representative
Excelitas TechnologiesMississauga, Ontario, Canada
Posted March 9, 2026
Full Time
About the Company
Excelitas Technologies is a leading provider of advanced photonic technologies, serving global leaders in life sciences, industrial, semiconductor, aerospace, and defense markets. Specializing in sensing, detection, imaging, optics, and illumination solutions, Excelitas offers a wide range of products including LED solutions, avalanche photodiodes, thermal infrared detection systems, and medical imaging solutions. The company's core value proposition lies in its innovative approach to technology development and manufacturing, making it an essential partner for customers worldwide.
Job Description
Excelitas is a global technology leader seeking a Customer Service Representative to oversee the processing and fulfilment of customer orders and respond to customer inquiries and requests promptly.
Requirements
- 3 years' experience in Customer Service in a similar position within a manufacturing environment
- Post-secondary diploma or degree from a recognized educational institution
- Experience using and knowledge of MRP systems for order entry and customer service management
- Salesforce and ERP (preferably QAD) experience is an asset
- Excellent English verbal and written communication skills
- Detail oriented
- Highly motivated, energetic, and a team player
- Ability to interact with external and internal contacts in a friendly, positive manner
- Experience working in an ISO9001, 14001, 13485 certified, and/or FDA QSR compliant environment is an asset
Benefits
- Equal Opportunity/Affirmative Action Employer
- Minorities/Females/Disability/Gender Identity/Sexual Orientation