Ombudsman Program Coordinator
Exceptional Family ResourcesCity of Syracuse, New York, United States • New York, United States • New York, United States • New York, United States
Posted April 15, 2026
40000 - 44000 USD
Full Time
About the Company
Exceptional Family Resources, headquartered at 1820 Lemoyne Avenue in Syracuse’s North Side, employs a dedicated team of over 500 professionals who deliver comprehensive support across 15 programs and four specialized departments. The organization focuses on empowering individuals with developmental disabilities and their families through community habilitation, employment services, self‑directed services, respite care, and family support initiatives. By integrating direct care with robust office support, Exceptional Family Resources ensures a seamless, client‑centered experience that promotes independence and quality of life. Its commitment to inclusive, person‑first services distinguishes it as a leader in the developmental disability sector, offering a collaborative and growth‑oriented workplace for prospective employees.
Job Description
The Ombudsman Program Coordinator will be responsible for providing federally guaranteed advocacy services to residents of skilled nursing facilities and/or Assisted Living facilities within their assigned regions.
Requirements
- Bachelor’s degree in social work, health, public administration, gerontology, law or related fields
- At least 2 years of experience working with seniors and/or individuals with disabilities
- 3 years of experience in human services, with at least 1 year in aging or long-term care
- Demonstrated commitment to advocacy work, with at least 1 year experience as an advocate
- Working knowledge of community resources
- Professional computer proficiency
- Strong organizational, administrative, and communication skills
- Valid New York State Driver License and reliable transportation
