IT Support Engineer - Level 3
Exclusively RemoteJohannesburg, Gauteng, South Africa
Posted December 11, 2025
Full Time
About the Company
Exclusively Remote is a staffing and recruiting firm that specializes in sourcing highly skilled, native English‑speaking remote professionals from Israel and South Africa. With more than a decade of experience, the company offers a seamless hiring experience by personally screening and vetting each candidate to ensure a perfect fit for its clients. Its portfolio spans administrative, IT support, healthcare billing, finance, bookkeeping, and sales roles, delivering tailored talent for a wide range of industries. By combining deep regional expertise with rigorous quality control, Exclusively Remote helps businesses save time, reduce hiring costs, and eliminate the stress of building remote teams.
Job Description
IT Support Engineer - Level 3 managing client expectation and experience related to projects and support requests, resolving tickets and implementing solutions suited to technical skills and abilities.
Requirements
- 6 years of experience in IT support
- Microsoft Enterprise Mobility, Microsoft Endpoint Manager, InTune, Windows Autopilot
- Microsoft 365 Business Premium applications (Teams, ATP, etc.)
- PowerShell scripting
- Microsoft Azure, Azure Lighthouse
- Windows Server/Virtualization setup, troubleshooting, and administration
- Active Directory administration and planning
- Group Policy administration and troubleshooting
- Cloud services migrations, configuration, and administration (mail, file sharing, backup, etc.)
- Cisco network configuration and support
- LAN/WAN and wireless architecture troubleshooting
- Remote access and VPN troubleshooting and configuration
- Windows and Mac OS support and management
- Outlook, Exchange email, and related support
- MS Office (PC & Mac) usage and troubleshooting
- Web browser usage and software installation
- Malware and virus remediation
- Mobile device support (Android and iOS)
- Printer installation and troubleshooting
- IT service management software (AutoTask, ConnectWise, Zendesk, etc.)
- Strong multitasking with attention to detail
- Thorough system and ticket documentation
- Adaptable and flexible to handle changes
- Customer-focused with a passion for excellent client service
- Excellent interpersonal and communication skills
- Self-motivated and independent in a fast-paced environment
