Level 1/2 Tech Support
Exclusively RemoteSouth Africa • United States
Posted January 14, 2026
Full Time
About the Company
Exclusively Remote is a remote recruiting and staffing firm with a decade of experience in sourcing and vetting native English‑speaking professionals from Israel and South Africa. The company specializes in placing qualified talent in roles such as administrative support, IT, healthcare billing, finance, and sales, ensuring a seamless hiring process that saves clients time, money, and stress. Its team of seasoned recruiters conducts rigorous screening to guarantee a perfect cultural and skill fit for each client. By focusing on high‑quality remote hires, Exclusively Remote delivers reliable talent solutions that enable businesses to scale efficiently while maintaining operational excellence.
Job Description
Seeking a Level 1/2 IT Support Technician to resolve common technical issues, document work, and deliver fast, friendly, and professional support.
Requirements
- Resolve basic IT issues such as password resets, connectivity, printing, and software installation
- Log and document all actions taken within support tickets
- Escalate unresolved or complex issues according to SOPs
- Adhere to data security and internal policies
- Provide a professional and customer-focused support experience