Customer Support Specialist
ExelyThailand
Posted March 31, 2026
Full Time
About the Company
Exely is a global IT company that helps hoteliers increase their direct sales and automate operations.
Job Description
Exely is a global IT company that helps hoteliers increase their direct sales and automate operations. We are seeking a Customer Support Specialist to provide onboarding, training, and support to hoteliers.
Requirements
- Based in Thailand
- Minimum of one year in customer service, preferably within an IT company or call center
- Experience in the hospitality or technology sector, particularly with hoteliers, is advantageous
- Excellent communication skills and willingness to work in a team
- Analytical mindset with the ability to make data-driven decisions
- Skills for solving work tasks and optimizing processes
- Results-oriented approach and ability to work in a dynamic environment
- Proficient in Thai as a native language, and advanced level of English
- Proficient in using CRM and computer software (JIRA)
- Knowledge of ticket and helpdesk systems would be advantageous
Benefits
- Competitive salary based on experience
- Fully remote work with possibility to go on business trips
- Bonuses based on your KPI after 03 months of probation
- Laptop and headset for work after 03 months of probation
- Health insurance after 03 months of probation
