3909831-Vice President
EXLNoida, Uttar Pradesh, India
Posted February 7, 2025
Full Time
About the Company
EXL is a digital transformation partner specializing in operations management, decision analytics, and technology platforms. They offer tailored solutions to help businesses leverage data for better decisions, drive efficiency, and maintain a competitive edge. EXL's collaborative approach, deep industry expertise, and focus on outcomes make them distinctive in their field.
Job Description
Digital CX - Capabilities & Solutions Lead for a company with 20+ years of experience, requiring a strong technical background in conversational AI, machine learning, natural language processing, and software development methodologies.
Requirements
- Strong technical background with a solid understanding of conversational AI technologies, machine learning, natural language processing, and software development methodologies.
- Experience in integrating conversational AI solutions with various telephony platforms and CRM systems.
- Experience in software development and deployment in cloud-native applications.
- Experience in data and AI led digital transformation work in the contact center environment.
- Good programming and scripting languages like Java, Node JS, Python, Groovy, etc.
- Good knowledge on databases (RDS/NoSQL)
- Good knowledge of DevOps and with Jenkins deployment pipeline or similar technologies
- Experience with deep learning frameworks like PyTorch or TensorFlow.
- Experience with cloud platforms (AWS, Azure, GCP) for deploying AI models.
- Leadership and team management skills
- Excellent client-facing skills, including effective communication, relationship-building, and negotiation abilities.
- Excellent problem-solving skills and the ability to think critically and creatively.
- Strong communication skills and the ability to work effectively in a team environment.
- Leadership qualities with a proactive and collaborative approach.
- Excellent project and stakeholder management