4400359-Assistant Manager

Job purpose: To gather, analyze, and interpret data to optimize operations, improve end-customer experience, and generate business insights. Key responsibilities include data collection and analysis, reporting and dashboards, root cause analysis, scientific analytics, optimization, stakeholder collaboration, and continuous improvement.

Requirements

• Bachelor's degree in any field
• 3+ years of experience in data analysis, preferably in BPM or voice process environment
• Proficiency in data analytics tools and platforms such as SQL, Excel, Python, R, or SAS
• Data visualization tools such as Tableau or Power BI
• Knowledge of statistical techniques, including regression analysis, hypothesis testing, clustering, and machine learning
• Familiarity with natural language processing (NLP) techniques and tools for analyzing voice data
• Strong analytical thinking and problem-solving skills
• Excellent organizational skills, attention to detail, and ability to manage multiple tasks simultaneously