Assistant Manager
EXLPune, Maharashtra, India
Posted March 20, 2026
Full Time
About the Company
EXL is a digital transformation partner specializing in operations management, decision analytics, and technology platforms. They offer tailored solutions to help businesses leverage data for better decisions, drive efficiency, and maintain a competitive edge. EXL's collaborative approach, deep industry expertise, and focus on outcomes make them distinctive in their field.
Job Description
Manage Calls, Chats, and Email operations with efficiency and effectiveness. Ensure relevant processes are followed and teams consistently deliver agreed SLAs. Liaise with Business Planning & MI team for resource planning and optimum utilization.
Requirements
- Bachelor's degree
- Minimum 4 years of experience in a similar role
- Proven track record of process improvement and efficiency
- Excellent communication and leadership skills
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development