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Job description
Job Description: Manager Primary Responsibility: Run client operations and responsible to drive process KPI SLAs People Management & Drive Process Improvement. Performance Parameters: Employee Satisfaction, people development and morale, Attrition within target levels, Improvement in quality and productivity, Process performance – as per KPIs over the month, Customer Satisfaction.
Company
Tech, Software & IT Services • Corporate Services
EXL is a digital transformation partner specializing in operations management, decision analytics, and technology platforms. They offer tailored solutions to help businesses leverage data for better decisions, drive efficiency, and maintain a competitive edge. EXL's collaborative approach, deep industry expertise, and focus on outcomes make them distinctive in their field.