Senior Assistant Vice President
EXLPune, Maharashtra, India
Posted January 23, 2026
Full Time
About the Company
EXL is a digital transformation partner specializing in operations management, decision analytics, and technology platforms. They offer tailored solutions to help businesses leverage data for better decisions, drive efficiency, and maintain a competitive edge. EXL's collaborative approach, deep industry expertise, and focus on outcomes make them distinctive in their field.
Job Description
Manage Utilities operations outsourced to EXL, lead and manage teams, negotiate SLAs, and strive for high customer satisfaction. Develop strategies for reducing attrition and improving employee satisfaction, interact with clients and process owners, and work under pressure.
Requirements
- Lead and manage Utilities operations outsourced to EXL
- Negotiate and finalize SLAs with clients
- Develop and manage strong relationships with clients
- Oversee continuous improvement of processes and team development
- Provide coaching and guidance to employees
- Review progress of attrition action plans
Benefits
- International travel opportunities
- Career growth and development opportunities
- Leadership development opportunities