Senior Executive-Workforce Management-WFM
EXLPasay, Philippines
Posted October 6, 2025
Full Time
About the Company
EXL is a digital transformation partner specializing in operations management, decision analytics, and technology platforms. They offer tailored solutions to help businesses leverage data for better decisions, drive efficiency, and maintain a competitive edge. EXL's collaborative approach, deep industry expertise, and focus on outcomes make them distinctive in their field.
Job Description
Monitors queue real-time, generates schedules, adjusts schedules based on actual scenarios, and reports system issues. Responsible for skilling audits, creating reporting dashboards, and providing performance overviews.
Requirements
- Regularly performs volume and performance analysis and proactively communicate possible impacts to business
- Supports management with all necessary reports and planning models to facilitate the process of decision making
- Monitors actual activities and compare it to plan and make recommendations for immediate changes
- Ensures adherence to schedules and raises alerts in a timely manner in case of deviations
- Maintains confidentiality relative to the organizational strategies, objectives and practices
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance