Lead Resident Services

We are seeking a Lead Resident Services Associate to join our team. The ideal candidate will have experience as a Concierge or in a customer service role, and will be able to provide excellent service to residents, families, and staff.

Requirements

• Serve as a point of contact for residents, families, and staff
• Provide personalized solutions to customer needs and requests
• Answer phones and take messages in a timely manner
• Coordinate services for residents, including transportation and errand running
• Maintain security of the community and follow procedures
• Maintain a safe and clean reception and lobby area
• Receive and sort incoming mail and packages
• Possess a valid driver's license and have a good driving record
• Be able to work varied schedules, including weekends and holidays

Benefits

• Medical
• Dental
• Vision
• STD/LTD
• Life
• Voluntary life
• 401k with employer matching
• Paid holidays
• 20 days PTO in the first three years