Visitor Engagement Facilitator

The Visitor Engagement Facilitator is a multi-department position that serves as educator and facilitator of informal science and art experiences for all museum visitors. This position works cross-functionally in visitor experience and visitor services roles to welcome and provide visitors with meaningful educational engagement throughout their journey.

Requirements

• Initiate visitor engagement and assist all museum guests at all points of the visitor journey.
• Serve as a facilitator to enrich the museum experience for visitors of all ages through exhibit explorations and scientific demonstrations.
• Provide assistance to guests with additional needs throughout the museum, including but not limited to, assisting visitors who have been separated from their party, visitor lost and found, and ensuring visitor comfort and accessibility needs are met.
• Be knowledgeable about the museum, its history, programs, exhibits, and special events and effectively communicate this information to guests in a dynamic hands-on environment.
• Handle sales, service, and payments for ticketing, retail, and membership as well as a multitude of museum programs and third party products in accordance with established museum policies and procedures.
• Answer requests for information by phone, electronically and in person and troubleshoot technical issues and perform routine office tasks as needed.
• Collaborate with other internal departments to ensure all areas of the museum floor are functional, safe, and visitor ready, assist during emergency procedures.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance