Forward Deployed Engineer
ExtendNew York, New York, United States
Posted December 15, 2024
Full Time
About the Company
Extend empowers merchants to sell extended warranties and protection plans through a flexible API or ready‑made eCommerce app. The platform plugs into leading marketplaces—Shopify, Magento, Salesforce Commerce Cloud, BigCommerce—and offers custom integrations for large enterprises. An AI‑driven decision engine tailors offers in real time, boosting cart conversions and maximizing merchant revenue. Customers benefit from a digital, receipt‑free experience that stores purchase and warranty data, while a streamlined 2‑step claim process delivers a frictionless post‑purchase journey. Extend’s blend of plug‑and‑play integration, machine‑learning optimization, and consumer‑centric design sets it apart in the warranty‑as‑a‑service market.
Job Description
Extend is building a modern document processing cloud and is looking for a Forward Deployed Engineer to join their team in NYC. The role involves acting as the primary interface between customers and Extend, building genuine relationships with end-users, and having complete ownership over work.
Requirements
- Act as primary interface between customers and Extend
- Build genuine relationships with end-users
- Have complete ownership over work
- Work directly with CEO, CTO, and other founding members
Benefits
- High equity ownership
- Opportunity to join a high-performance culture team
- Leadership opportunities as the company grows
