We are seeking a skilled SAP Order-to-Cash (OTC) System Analyst professional to support and optimize our end-to-end OTC processes in SAP ECC and SAP S/4HANA. This role involves configuring SAP systems, collaborating with cross-functional teams, and ensuring seamless order management, billing, and cash application within an Agile delivery environment.
Requirements
- Provide Follow The Sun (FTS) incident management support for all SAP systems, including those hosted via SAP RISE.
- Maintain system integrity, availability, and controls across SAP instances within ExxonMobil, spanning on-prem and cloud environments.
- Deliver stakeholder reports and metrics with key performance indicators, including cloud service SLAs.
- Coordinate technical execution of large cross-functional activities requiring synchronicity across SAP RISE and traditional landscapes.
- Collaborate with EMIT and hyperscaler support teams (e.g., AWS, Azure) to restore service during unplanned outages.
- Analyze technical requirements for SAP RISE onboarding and cloud integration.
- Produce and update BASIS standards documentation, including cloud-specific configurations and SAP RISE architecture.
- Build and test Proof of Concept systems in SAP RISE and BTP environments.
- Perform system administration activities across NetWeaver ABAP/JAVA, HANA, and cloud-based components.
- Implement system and alert monitoring using tools like SAP Solution Manager, Focused Run, and SAP Cloud ALM.
- Provide regular system maintenance services (RFCs, SAP profiles, file system cleanup, login groups/load balancing, etc.).
- Own and resolve platform-related problems through structured problem management.
- Plan and execute system upgrades, enhancement packs, and cloud service updates.
- Support infrastructure changes including DB, OS, and hardware upgrades in hybrid environments.
- Monitor capacity (CPU, disk, spool, memory) across both on-prem and cloud-hosted systems.
- Analyze and resolve performance issues, including those in SAP RISE-hosted environments.
- Execute disaster recovery and cyber recovery tests, including cloud failover scenarios.
- Respond to EarlyWatch and RISE-specific health check reports.
- Manage housekeeping jobs and automation scripts.
- Provide rotational on-call support during off-hours.
- Build and configure SAP systems according to standard practices, including SAP RISE provisioning and onboarding workflows.
Benefits
- PAE – Programa de Assistência aos Empregados
- Seguro de Vida
- Creche y babá
- Tickets alimentação
- Assistência funeral
- Auxilio Filho Excepcional
- Plano de pensões
