We're seeking a ServiceNow Solution Architect, who's an encouraging team player, is passionate about the ServiceNow platform and has a knack for producing an excellent customer experience and designing highly supportable solutions.
Requirements
- Defining scope and providing technical advisory services to assist clients implementing a ServiceNow program of work.
- Understanding client requirements and translating to these into workable system solutions, creating architecture design documentation and ServiceNow roadmaps.
- Creating and maintaining Platform Implementation Roadmaps and provide hands on assistance with the detailed design and implementation approach of selected engagements.
- Demonstrating product and technical leadership on ServiceNow engagements.
- Working with a team of technical and functional analysts, solution architects and delivery managers to deliver incredible ServiceNow solutions for clients.
- An ability to define at an architectural and design level of detail, technical solutions aligned with client business problems
- Design and implement ServiceNow solutions based on business requirements.
- Collaborate with stakeholders to gather and analyze requirements.
- Develop and maintain ServiceNow applications, modules, and integrations, including but not limited to: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Human Resources Service Delivery (HRSD), Source to Pay, Security Operations (SecOps), Risk Management, Now Assist.
- Leverage Integration Hub to create and manage integrations with third-party applications and services, ensuring seamless data flow and process automation.
- Provide technical leadership and guidance to development teams.
- Ensure best practices in ServiceNow development and implementation.
- Troubleshoot and resolve issues related to ServiceNow applications.
- Stay updated with the latest ServiceNow features and enhancements.
Benefits
- Comprehensive medical, dental, and prescription drug coverage
- Mental health benefits
- Employee Assistance Program
- Group savings plans
- Generous time off
- Vacation days
- Personal days
- Additional firm-wide holidays
- Option to purchase extra vacation days
- Exclusive learning programs
- Internal opportunities for career development and advancement
