Join EY as an SAP Team Manager to provide functional support for SAP across various regions for global clients. You will work closely with cross-functional teams to address issues, implement enhancements, and optimize design to meet business requirements.
Requirements
- Bachelor’s degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences.
- 8-10 Years of experience required in one or more areas within SAP functional areas preferably with Global client
- Deep understanding of ITIL and ITSM processes and methodology and how it interacts with the application lifecycle management principles
- Ability to manage cross functional and technical team, give them directions and drive functional and technical discussions with various stake holders
- Proven track record of successfully driving solutions in a complex, multi-platform environment
- Extensive in client management working with various regions in a global setting
- Depth of experience in setting up, growing, transforming, and delivering application management teams
- Strong leadership and team building skills with the ability to inspire and motivate teams to achieve excellence
- Excellent communication and interpersonal skills with the ability to effectively engage and influence stakeholders at all levels in the organization
- Strong client management, analytical and problem-solving skills with ability to think strategically and make data driven decisions
- Responsible for providing support within the SAP domain expert module for incidents, ensuring minimal disruption to operations.
- Support incident solving by analyzing incidents raised by users and provides solutions.
- Working closely with customers and teams to ensure issues and requests are followed-up and addressed timely.
- Handle change requests with a clear understanding of new business requirements.
- Understand business needs and deliver solutions to make processes more efficient and simpler whenever possible.
- Cross-functional communication skills; experience in offshore/onshore model.
- Ability to work with minimal guidance or supervision in a time critical environment.
- Strong communication, collaboration, and leadership skills with the ability to work effectively in a global, cross functional team environment.
- Flexibility in managing work hours due to the volatile nature of Application Management work including ability to do shifts and being on call for critical business requirements
Benefits
- Support, coaching and feedback from some of the most engaging colleagues around
- Opportunities to develop new skills and progress your career
- The freedom and flexibility to handle your role in a way that’s right for you
