UKI Business Consulting - Customer Transformation, Service Designer - IXD, Senior Manager
EYDublin, Ireland
Posted January 21, 2026
Full Time
About the Company
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Job Description
We are seeking a dynamic and experienced Service Designer to join our Business Consulting – Customer Transformation Team. The ideal candidate will be responsible for leading and growing a team of service designers while developing comprehensive customer strategies, conceptualising innovative product and service solutions, and managing the end-to-end design and implementation of services and products.
Requirements
- Minimum 10+ years of experience in Service Design
- Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field
- Client delivery experience
- Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro)
- Exceptional verbal and written communication abilities, coupled with strong interpersonal skills
- Capability to work collaboratively within a team and adapt to evolving priorities
Benefits
- Competitive remuneration package
- Support for flexible working and career development
- Flexible benefits package
- Hybrid working
- Pension/Discounted Health Insurance
- Web Doctor
- Purchase of Additional Annual Leave
- Free Gym Membership
- Travel Pass
- Maternity & Paternity Leave
- Bike to Work Scheme
- Referral Bonuses & Recognition Awards
- Tech MBA paid by EY