Contact Center Consultant I
Family Trust FCURock Hill, South Carolina, United States
Posted February 26, 2026
Full Time
About the Company
Family Trust FCU operates eight branches across South Carolina, offering a full suite of consumer banking products—including savings and checking accounts, personal and auto loans, mortgages, credit cards, home equity lines, and investment services—while also providing financial counseling and education. As a member-owned credit union with over 50,000 depositors, it prioritizes the financial success of its members over shareholder profit, embedding this mission in its core values and community engagement. The organization’s cooperative structure enables personalized service and community-focused initiatives, setting it apart from traditional banks. Family Trust’s culture emphasizes employee respect, member support, and community stewardship, reinforcing its commitment to long‑term financial well‑being for all stakeholders.
Job Description
Answer inquiries and resolve problems received in the Member Support Center via phone and internet, providing informed and professional service to members and credit union employees.
Requirements
- Basic knowledge of all credit union products and services
- Ability to quickly and accurately utilize resources
- Ability to identify and cross offer products and services
- Excellent written and oral communication skills
- Analytical, problem solving and decision-making skills
- Ability to handle multiple tasks concurrently
- Extensive knowledge of all credit union products
- Complete required annual training
- Adhere to all security procedures and regulatory guidelines