Member Service Consultant I
Family Trust FCURock Hill, South Carolina, United States
Posted February 26, 2026
Full Time
About the Company
Family Trust FCU operates eight branches across South Carolina, offering a full suite of consumer banking products—including savings and checking accounts, personal and auto loans, mortgages, credit cards, home equity lines, and investment services—while also providing financial counseling and education. As a member-owned credit union with over 50,000 depositors, it prioritizes the financial success of its members over shareholder profit, embedding this mission in its core values and community engagement. The organization’s cooperative structure enables personalized service and community-focused initiatives, setting it apart from traditional banks. Family Trust’s culture emphasizes employee respect, member support, and community stewardship, reinforcing its commitment to long‑term financial well‑being for all stakeholders.
Job Description
Assist members in a professional, friendly, and courteous manner while processing transactions and cross-selling credit union products and services. Key responsibilities include accurately receiving and processing financial transactions, educating members on products and services, and maintaining a high level of customer service.
Requirements
- High school degree or equivalent
- Minimum 1 year of customer service experience
- Ability to lift 25 pounds