Senior Key Account Manager (1 year FT contract)

Are you passionate about nurturing customer partnerships while driving business growth? Famly is looking for a Senior Key Account Manager to drive retention, growth, and deep partnerships across our UK accounts, for a 1 year full time contract.

Requirements

• 2+ years' experience in strategic account management or customer success
• Strong executive-level communication and interpersonal skills, able to engage effectively with senior stakeholders
• Positive, solutions-focused mindset, turning challenges into opportunities for customers and the business
• Commercial sharpness with an understanding of what drives growth and ownership of outcomes
• Strategic thinking and creativity to align customer objectives with Famly’s business goals
• Calm under pressure, able to handle escalations and shifting priorities while maintaining professionalism
• Proficiency with CRM tools (e.g. HubSpot) and the ability to analyse account data

Benefits

• Top-tier equipment (noise-cancelling headphones included)
• Onsite learning from peers, leaders and coaches as well as regular team and company activities
• Ongoing personal and professional development beyond sales skills