Implementation Specialist, ManageBac

We are seeking an energetic individual with 1-2 years of prior experience in onboarding, account management, or customer training to join our APAC Team as an Implementation Specialist. In this role, you will be responsible for customer onboarding operations & new user training for ManageBac.

Requirements

• Ability to provide amazing customer service by anticipating our customers' needs even before they know it
• Feel comfortable presenting in front of large and small groups of people, as well as presenting digitally
• A problem solver who can make inferences and be creative when troubleshooting
• Passionate and driven to succeed, always going beyond what’s expected
• Able and willing to travel onsite or to events when needed
• A team player who enjoys working collaboratively, but with a significant amount of personal accountability
• An excellent communicator (clear, concise, friendly, open-minded, confident, and respectful), both verbally and in writing, and possessing the ability to interact professionally with a diverse group of people
• Interested in the field of education and invested in transforming teaching and learning
• Someone with 1-2 years of software implementation (preferably in the education sector) or relevant SAAS experience
• Able to manage multiple school implementations simultaneously while keeping timelines and stakeholders aligned

Benefits

• Competitive salary and opportunities for career development
• Monthly Health & Wellness Allowance
• Office lunch & team socials
• Professional Development Opportunities