Credit Card Representative (Call Center)

The Farm Bureau Bank team is rooted in service, strong relationships, and meaningful results. We offer financial services that support hardworking individuals who recognize the vital role of farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry.

Requirements

• Provide customers with accurate information via voice, email, or chat, answering questions, and resolve customer complaints, inquiries, and requests regarding new and current credit card accounts.
• Maintain a working knowledge of the credit card products and services offered.
• Report any signs of application fraud and identity theft.
• Gather required customer information, submit applications, and notify underwriting of any risk that the bank may encounter.
• Cross-train for other products.
• Meet customer service standards set for quality assurance purposes within the Customer Care Team.
• Flexible to work during Farm Bureau Bank's hours of operation. Regular attendance required.

Benefits

• Affordable Medical, Dental and Vision coverage
• Outstanding 401k – Employer match up to 5%
• Paid Volunteer Hours
• Accrued Paid Time Off (PTO) & Paid Holidays
• Life Insurance and Long-Term Disability (company paid)
• Continuing Education Opportunities