Customer Service Representative
FARMERS ALLIANCE MUTUAL INSURANCE CKansas, United States
Posted March 3, 2026
Full Time
About the Company
Farmers Alliance Mutual Insurance, founded in 1888 in McPherson, Kansas, began as a fire insurance provider for local farmers and has evolved into a regional insurer that writes more than $250 million in premium across eight states. The company offers a full spectrum of property‑and‑casualty products—including farm, ranch, commercial, and personal coverage—as well as loss‑control services and auto insurance. Its distinctive mutual structure and deep roots in the agricultural community give policyholders a sense of shared ownership and tailored risk solutions. With a network of over 850 independent agencies, Farmers Alliance delivers personalized service and local expertise throughout Colorado, Idaho, Kansas, Montana, Nebraska, North Dakota, Oklahoma, and South Dakota.
Job Description
The Customer Service Representative delivers positive, efficient support to policyholders and agency partners, handling routine service tasks, assisting with inquiries, and helping keep operations running smoothly.
Requirements
- Respond to customer inquiries by phone and email with professionalism and empathy
- Provide accurate information on policies, billing, claims, and account questions
- Document customer interactions and update policyholder records
- Prepare, print, and type forms or documents
- Assemble and process outgoing mailings
- Process vendor invoices and support general administrative tasks
Benefits
- Medical
- Dental
- Vision
