Fastly helps people stay better connected with the things they love. We're building a more trustworthy Internet. Come join us.

Requirements

Own overall relationship with identified clients - be their go-to person at Fastly
Provides quality customer interactions with consistency
Delight customers by demonstrating responsiveness and ensuring timely responses
Identify and act upon opportunities for customer growth
Consultative approach - Proactively engage and influence internal and external partners
Forward thinking strategy - Build and maintain detailed customized account plans
Successful, established track record of increased revenue experience
Partner with Sales and Client Services to drive scalable retention initiatives
Internal influence - Collaborate with the product, marketing and sales teams
Team ownership - Own and drive team-focused projects
Broad thinking - Able to consistently distill and share knowledge of industry, company, trends, and solutions
Ability to work individually and collaboratively as part of a team
Prior experience working for a US or Internationally-headquartered company
Native Japanese-speaking and writing skills, and business-level English-speaking and writing skills

Benefits

Vacation Policy - 20 days of paid time off
Maternity, Paternity, & Adoption Leave - Statutory benefits
Wellness Days/Week - Fastly created Wellness Days and a Wellness Week
Insurance Plans (Medical, Group Personal Accident, Group Long Term Disability, DC Pension)
Employee Stock Purchase Plan
Employee Assistance Program
Global Travel Medical Insurance
Internet Reimbursement
Learning Reimbursement Program

Fastly helps people stay better connected with the things they love. We're building a more trustworthy Internet. Come join us.

Own overall relationship with identified clients - be their go-to person at Fastly
Provides quality customer interactions with consistency
Delight customers by demonstrating responsiveness and ensuring timely responses
Identify and act upon opportunities for customer growth
Consultative approach - Proactively engage and influence internal and external partners
Forward thinking strategy - Build and maintain detailed customized account plans
Successful, established track record of increased revenue experience
Partner with Sales and Client Services to drive scalable retention initiatives
Internal influence - Collaborate with the product, marketing and sales teams
Team ownership - Own and drive team-focused projects
Broad thinking - Able to consistently distill and share knowledge of industry, company, trends, and solutions
Ability to work individually and collaboratively as part of a team
Prior experience working for a US or Internationally-headquartered company
Native Japanese-speaking and writing skills, and business-level English-speaking and writing skills

Vacation Policy - 20 days of paid time off
Maternity, Paternity, & Adoption Leave - Statutory benefits
Wellness Days/Week - Fastly created Wellness Days and a Wellness Week
Insurance Plans (Medical, Group Personal Accident, Group Long Term Disability, DC Pension)
Employee Stock Purchase Plan
Employee Assistance Program
Global Travel Medical Insurance
Internet Reimbursement
Learning Reimbursement Program