Customer Service Representative

The Customer Service Representative is responsible for assisting customers with pre/post-sale questions, basic installations, and problem resolutions. Typical activities include receiving calls, emails, and web chats from customers and guiding and assisting them in a timely manner.

Requirements

• One Touch Resolutions
• Satisfaction Survey
• Phone Calls
• Emails
• Warranty Orders
• Return Merchandise Authorization
• Capture inbound sales when appropriate
• Demonstrate excellent customer service skills
• Practice and ensure compliance with company policies and procedures
• Maintain a professional and positive attitude

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with company match