Lead Customer Service Representative

Lead Customer Service Representative responsible for training and mentoring sales team associates, handling transactional business, and resolving customer complaints. Hybrid role with a focus on customer satisfaction and team leadership.

Requirements

• 2+ years of experience within the Ferguson Sales Center
• 1+ year of Client Services team experience
• Advanced communication and organizational skills
• Ability to organize and prioritize work
• Advanced problem solving and decision making skills
• Proficiency in Microsoft Office software
• Ability to effectively use Ferguson's inventory and logistics system (Trilogie)

Benefits

• Health, dental, vision
• Paid time off
• Life insurance
• 401(k) with a company match