Tech Support Engineer (Dice)

Fever, the world's leading tech platform for culture and live entertainment, is seeking a highly skilled Tech Support Engineer to join its team. The successful candidate will be responsible for advanced troubleshooting, incident management, and collaboration with cross-functional teams to resolve issues and improve the platform's stability and support documentation.

Requirements

• Experience in advanced technical support/troubleshooting roles
• Excellent problem-solving skills
• Proficiency in English for clear communication (written and verbal)
• Experience collaborating in a cross-functional team
• Understanding of incident management, triage, and escalation
• Familiarity with ticketing tools (e.g., Jira, Zendesk)
• Familiarity with monitoring and logging tools (e.g., Datadog, Splunk, Grafana, Kibana)
• Strong understanding and experience with PostgreSQL/MySQL or other relational database systems (writing complex queries and stored procedures)
• Knowledge of APIs, services, and client-server architecture
• Experience with RESTful APIs and JSON
• Understanding of the Unix/Linux environment

Benefits

• Aguinaldo: 15 days of salary
• 20 days of paid vacation per year
• Medical insurance
• Life Insurance (Mapfre)
• Savings plan (SURA)
• Parental leave
• English Lessons
• Fever 40% discount
• Free Candlelight Event
• Wellhub Membership