CSM - Thailand

Join our world-class team today and fulfill your career potential! We are seeking a dynamic Customer Success Manager to drive customer retention, expansion, and advocacy within our LAER (Land, Adopt, Expand, Renew) go-to market model.

Requirements

• Build and maintain strong relationships across all customer stakeholder levels
• Lead post-sale onboarding and implementation
• Identify and qualify expansion opportunities
• Own renewal strategy and execution
• Monitor and analyse customer health metrics
• Proactively engage with customers to understand their strategic direction
• Act as customer advocate internally and externally
• Coordinate crossfunctional teams to deliver customer outcomes
• Develop and implement customer training programs
• Manage customer-impacting programs
• Track and report on customer satisfaction and key success metrics

Benefits

• Highly competitive compensation and rewards
• Flexible work options
• Opportunities to give back to your community