Customer Service Representative

Join Fidelity International as a Customer Service Representative in our modern Dublin city centre office and help our customers solve problems no one else can. You'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose.

Requirements

• Experience in a customer service role, ideally in a corporate environment
• Excellent phone manner and verbal communication skills
• An appetite to grow your expertise through continued learning
• Strong listening skills and a customer-first attitude
• Comfortable using digital tools and eager to learn new systems
• A team-oriented approach and a genuine interest in helping others

Benefits

• Pension contributions: 10% employer-funded plus up to 3% matched
• Private Medical Insurance: comprehensive cover for you and your family
• Cycle to Work & TaxSaver tickets: save on your commute
• Gym discounts & wellness support: prioritise your health
• Enhanced parental & family leave: support when it matters most
• 24/7 Employee Assistance Programme: confidential mental health and wellbeing services
• Dynamic working options: hybrid flexibility for home and office balance