Financial Customer Associate - Bilingual- Westlake

We are hiring Bilingual Financial Customer Associates (FCA) in our Westlake site. This full-time position provides an opportunity to apply skills and knowledge in a significant way to help others. In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams.

Requirements

• Ability to establish rapport and relationships through effective communication
• Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers
• Adaptability and flexibility to succeed in various work environments
• Proficiency in navigating and troubleshooting basic technology issues or systems
• Handle a variety of situations and conversations driving towards a resolution suitable for all
• Self-motivated teammate with strong social skills who brings energy and passion to the team
• Minimum 1 year of customer service experience
• High School diploma or GED required