Homeowners Assistance Counselor

The Homeowners Assistance Counselor initiates contact and provides assistance to consumer and mortgage loan customers who are in default, counseling and guiding them to achieve workout alternatives based on their circumstances while complying with investor, company, federal, and insurer guidelines. The counselor works to minimize potential losses on delinquent loans by contacting borrowers, agents, and other parties to work toward resolution of the delinquency.

Requirements

• High School Diploma or equivalent required
• Minimum two years collection, support, or related customer service experience
• Knowledge of basic mortgage default timelines/procedures
• Knowledge of bank-owned, investor, and insurer guidelines for mortgage and consumer companies
• Ability to analyze and suggest resolution to problems
• Understanding of debt collections in any stage of delinquency
• Familiarity with financial statements, tax returns, credit reports, home appraisals, title searches, and other documents used to evaluate a pre-foreclosure remedy

Benefits

• Comprehensive benefits and differentiated compensation offerings
• Incentive compensation plan based on company, line of business, and/or individual performance