Customer Enablement Manager

Figma is growing its team of passionate creatives and builders on a mission to make design accessible to all. As a Customer Enablement Manager, you'll work directly with large customers to help them get the most value from the Figma platform, design and deliver tailored enablement strategies, and partner with various internal teams to deliver a seamless and impactful customer experience.

Requirements

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS
• Excellent communication skills, with the ability to connect with a wide range of customer personas
• Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement