Operations Program Manager

Figma is growing its team of passionate creatives and builders to make design accessible to all. The company is looking for an Operations Program Manager to lead complex, cross-functional programs that improve the scalability, efficiency, and quality of Product Support.

Requirements

• Proven ability to lead complex programs as a Program Manager or similar role, with clear ownership from start to finish
• Experience working with Customer Support, Product Support, or Customer Operations teams
• Comfort partnering with technical teams and operating across both operational and technical problem spaces
• Strong communication and influencing skills, with the ability to drive alignment without direct authority
• A high-ownership mindset, strong attention to detail, and comfort navigating ambiguity in fast-paced environments

Benefits

• Health, dental & vision
• Retirement with company contribution
• Parental leave & reproductive or family planning support
• Mental health & wellness benefits
• Generous PTO
• Company recharge days
• A learning & development stipend
• A work from home stipend
• Cell phone reimbursement
• Equity to employees
• Sales incentive pay for most sales roles
• An annual bonus plan for eligible non-sales roles